LESLEE
A. ROBERTS
415.666.3412
(evenings)
lesleeroberts@yahoo.com
http://www.lesleeroberts.com
Qualifications
- Multi-tasking,
flexible, organized, detail-oriented, self-starter who thrives in a team environment
- Excellent communication
skills and the ability to work under pressure
- Experienced
in working with large, cross-functional project teams
- A solutions-oriented
perspective
Employment
History
Resource Manager, Technology Team (03.2007 to present)
Shield Advance Program (Legacy Modernization), Technology Team, Blue Shield of California, San
Francisco, CA
IT Manager
(07.2006 to 03.2007)
Corporate Systems, IT Applications & Products, Blue Shield of California,
San Francisco, CA
Lead Web Analyst
(03.2001 to 07.2006)
IT Department, Application Development, Blue Shield of California, San Francisco,
CA
Team lead to 4
web analysts and 2 developers located in San Francisco, Los Angeles and Woodland
Hills; coordinate and provide oversight to application development for corporate
web systems
- Perform research
and analysis for internal clients on e-business and web design and development
issues
- Advise and consult
with business units to ensure sucessful web application development, implementation,
scale and maintenance, including information design, navigation, content and
functionality strategies, task and process analysis, usability and general
user experience issues
- Develop online
strategies, user requirements, browser design specifications, technical specifications
and prototype sites based on sound usability concepts and task/process analysis
as it applies to interface design
- Provide oversight
to preliminary technical reviews and estimates
- Triage internal
web development process issues, resolve problems, recommend and implement
process improvements
- Provide user
support to internal web authors and contribute to the development of standards,
policies, online web authoring tools and help
- Educate and
inform business units about Web Team roles, responsibilities and processes
- Implement standards
and guidelines in the SDLC process
- Participate
in strategy, governance and operations for corporate intranet
Senior eBusiness
Analyst (06.2000 to 03.2001)
eBusiness Department, Blue Shield of California, San Francisco, CA
- Special Assignment:
Team Lead for page layout/production of initial release of corporate site
redesign. This team of 5 was responsible for page production, page layout
and graphics production; also provided transitional documentation including
gap analysis and web style guidelines to the maintenance team. Site: www.mylifepath.com
- please note that this site has been redesigned.
eBusiness Analyst
(11.1998 to 06.2000)
eBusiness Department, Blue Shield of California, San Francisco, CA
- Research and
analyze potential eBusiness solutions and products
- Advise and consult
with business units to assure successful intranet web development, implementation,
scale and maintenance, including information design, navigation, content and
functionality strategies, task and process analysis, usability and general
user experience issues
- Web design and
development including new sites and redesign strategies (site critiques, prototyping,
project phasing)
- Train secondary
level web authors
- Evangelize and
educate
System Administrator
(03.1998 to 11.1998)
Law Department, Blue Shield of California, San Francisco, CA
- Assisted in
design, implementation and maintenance of Corporate Legal Management System
(CLMS)
- Reviewed methods
and procedures
- Developed user
documentation
- Conducted informal
training for users on system functions
- Administered
security rights and access
- Evaluated and
analyzed system operations; recommended improvements and modifications to
ensure optimum functioning
Legal Secretary
(08.1988 to 11.1998)
Law Department, Blue Shield of California, San Francisco, CA
- Sustained demonstration
of complex support and administrative skills (organization, judgment, flexibility,
communication, anticipation, etc.) in a high pressure, high profile department
- Provided training
and technical assistance for LAN applications
Prior employment
history (12.1974-08.1988) upon request.
Education
- Certificate,
Internet Design and Technology (Multimedia Studies Program), Fall 1999, San
Francisco State University, San Francisco, CA
- BA Psychology,
1985, San Francisco State University, San Francisco, CA
Toolset
Photoshop, Dreamweaver,
MS FrontPage, Fireworks, Flash, MS Word, Excel, MS Project, Visio, OmniGraffle,
html, javascript, css, Windows and Mac platforms